comments on customer service

I live in Canada; I had a very hard time the first two days to figure out that the number I was given was for USA and I needed another number for Canada.

Comments on coach

The coach was very friendly and considerate of my circumstances of having to come and go. He offered valuable information many times and the most useful thing was the blog he created. It was very helpful. He was also very responsive to my emails and on time for the sessions. However, I think the time of the sessions was very short and that it needs to be more than 30 min. and that not much information other than what is on the blog was included in the sessions.

Comments on webinar

1st webinar I attended was good however, second and third there were problems hearing them.

Dahlia Hafez
Regina

I really enjoyed my talk with Jeff.  He was informative, professional and courteous.  It was a mini-educational time.  I was able to ask questions and he answered patiently.  My time with him went well and I believe I can work and absorb at my level of understanding.

Thank you, Marie Vildoso

Marie Vildoso
New York City , NY
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This has been a very rewarding experience so far, I am learning more than I could have ever imagined. My coach is exceptional; she is so encouraging which means so much when sometimes I feel very frustrated. I am looking so forward to each session with her because I know I will have much success.  Thank you

Rhonda Christian
Georgetown, KY
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I can not say enough about the coach hotline, they are so helpful. My coach is awesome. The materials for the program are more than I expected to get and help me very much in my daily work. I get up on Monday mornings and look forward to my coaching session. That is something I never did when I was working a public job. This is the best thing I could have done at this point in my life at this time. Thank you

Rhonda Christian
Georgetown, KY
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I’m not getting any of Jons Emails  this is the third week I need them for my research would you please find the problem Thank you very much Ken

Kenneth Olson
Fredericksburg, TX
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She is doing a good job at teaching me what I need to learn and what to do.

Jerry willard
Baghdad , KY
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seems like a good program that will work if you put the time into it. Coaches seem very educated on the process and are very up to date on the info. One suggestion I have would be is making the session a little bit longer this might help the student in many ways. For instance, a student may have a question and might get to busy in the lesson and totally forget it. Now if the lesson was a little bit longer something might spark the question and the student would remember to ask it.

Brennen Rutten
Davenport, IA
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I have gotten a lot of good information from the Webinars.  Please look into making the bottom of the screen lighter when you are using text or anything else on the entire screen.

Alan and I have gotten along quite well on the mentoring.  He has given me lots of good information.  He's easy to talk with and we cover a lot of ground.

Bettye Ertl
Fort Worth, TX
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Great session, gave me new idea's of how proceed in this market. Thank you

Annette Pabon
Fort Mill, SC
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Very kind, happy and helpful. Love her.

Yadira Quintanilla
Houston, TX
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Hello my name Michael and Lawanda Brown. We have just started the program and so far we have faith it will be successful in the long run. But at this point we are having problem with our coach, we're not communicating.

Michael Brown
Charleston, MO
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I have been very pleased with the educational experience, patience and guidance that Doug has provided. I look forward to each coaching session. He connects and communicates the objectives quite well with a personable touch. I feel he has been a critical and pivotal asset for my appreciation of the program.

Marvin Barnard
Fort Washington, MD
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I am not getting any Email from Jon he has tried several times to send it but all I get is the reply message. I have also tried to mail him back but it does not go through when I talked to Jon Monday he said he was having trouble with his Email. I was depending on his email since he told me I didn’t have to take notes. If you could get this fixed as soon as possible I would appreciate it greatly. Thank you so much Kenneth Olson

Kenneth Olso
Fredericksburg, TX
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Hi Taylor.  Thank you for such a wonderful site.  I am able to study it a little each day.  Hope to get over stis Broncitus soon.  It is sure awful.  I’ll be looking forward to meeting with you again on the 17th.  June Tauch

June Tauch
Tehachapi, CA
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My wife and I started your program two plus months ago, and I need to let you know that my first experience was the worst experience that I have had in a long time.  The lack of professionalism and customer service was the absolute worst.  We had thought about dropping out of the program, due to the lack of your customer service.  I lost confidence in your support team, frustrated but yet knowing that this program had a very redeemable result.  I left my emotions behind and decided to let you have a second chance.  I know that your program has great value.  Last night I met Brad over the phone, now I know that my decision to stay was the best decision that I could have made.  He is an outstanding coach, with compassion, caring and my results in mind.  Thank you Brad for you diligence to help us understand.  Now we can move forward with your help.

Again I can not thank Brad enough.
To our mutual success.

Ken Belch
805-736-4966

Ken Belch
Lompoc, CA _____________________________________________________________________________________________________________

I enjoyed my sessions with Matthew, and they were very informative for the most part. I did learn a lot, and the syllabus he sent me was extremely helpful, but I would have liked a little more pointed assignment to do between sessions. I also feel that the few sessions that I had with him were not enough, as it seemed to me that we really were just starting to connect in the last couple of sessions. I also think it would be helpful (for me anyway) to have once a month sessions for the remainder of the six month program following the initial ones for follow-up to see how I am doing, and also refinement of my strategies . It was a lot of money for just the six sessions, although I am making phone calls now, sending out letters, and I am on my way to that first deal.

Dave Stengar
Coquille, OR
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Doug is a good coach, and does his best with me.  I think it must be natural to be a little confused at this point.  I have been introduced to so many websites, that I get them all mixed up, and I am master of none.  I wish there was a simplified outline of each one, and the step by step process for going to each one in order, to look up whatever each one is to provide, and for each one, what to click on (a crib sheet for beginners), to help sort out the confusion.  It would be a nice short cut to follow until it becomes 2nd nature.  Doug gives of himself unstintingly, and is kind and helpful.  His assignments are usually clear, but I am not.  I think it is the learning curve.  I wish we had a bit more time, since when he calls, I have many questions to get answered, and he has an agenda of information to transmit, as well.  He is a good coach.

Gloria Irrgang
Hendersonville, NC